Category Archives: Tips and Tricks

Miss our Recent Lunch Programs? Here’s a Recap!

We had some outstanding speakers at our recent lunch programs. Each provided valuable takeaways for professional and personal sanity and advancement…

The Art of Pausing – February program

Judy Valente

Many of us could see ourselves when Judy Valente talked about starting her career as a driven overachiever. A reporter for the Wall Street Journal and New York Times, she poured herself into her work in bureaus domestically and abroad. A book-related project led her to a monastery, where she gained some unexpected insight about herself and life, and the inspiration to write her first book, the critically acclaimed “Atchison Blue.”

She went to the Mount. St. Scholastica monastery prepared to teach a course about poetry and the soul. Instead, as she notes, she found herself “… the student, taking lessons from the Benedictine sisters in the healing nature of silence, cultivating habits of mindful living and the freeing reality that conversion is a lifelong process.”

These and other insights also led to other books, including “ The Art of Pausing: Meditations for the Overworked and Overwhelmed.”

Among the key takeaways from her program: We often feel there’s too much to do to “take a break,” but we really will be better for ourselves, our jobs and other responsibilities if we do. A stained glass window on pruning and tending to vineyards produced a memorable analogy, ”Cut it back. It will grow stronger.” Life translation: “Cut back. You will grow stronger.”

She is still busy, speaking, writing and reporting for NPR and WGLT public radio in Bloomington-Normal, where she now lives. And her personal “work on balance” continues.

“I have the same struggles you do with work and the need to pull back. But it really is important, and truly makes us stronger, better and more effective.”

Leadership Lessons from the Field – April program

Marlene Dietz

Marlene Dietz is an accomplished professional communicator and trainer, and entreprenuer. On April 12, she related her life and career experiences, and what she calls the “C’s” that flowed from them, of which communication is only one:

Cheerleader –  Surround yourself with supportive people. Minimize the naysayers, or at least the impact they have on you.

Courage – Act in accordance with your beliefs despite what others may say. Pursue your goals and dreams whether others say they are achievable. No one else can define what you are capable of.

Confidence – That feeling of self-assurance. Seek additional education if you need it. Which ties into…

Competencies – We can become competent at anything.

Communication – It’s at it’s best when it’s more than 50-percent listening.

Chance – Don’t be afraid to take a chance on something that may not be part of your “plan.” Be flexible and open to signals and cues along the journey. The unexpected twists and turns can delight and inspire you.

Compassion – Empathy is a key ingredient to building rapport and relationships.

Some parting advice: “Define yourself in the moment, make the best choice you can…. Leadership is using your voice for good.”

Implementing an organizational style guide to improve clarity, quality and consistency

By Kara Kienzler, director of production services, Illinois Association of School Boards

Okay, I know, communicating is what we do. But, it’s not what 89 percent of the people in my organization are experts in — and they still do an awful lot of communicating on a daily basis.

A year ago, a colleague and I took on the challenge of implementing a style guide for our organization — one that would be useful as a quick reference for staff, easily accessible, and be on ongoing source of general guidance.

This was our approach:

1.      Explain what a style guide is and why we need one

A style guide is a common, agreed upon set of guidelines for written communication. Just as we have guidelines for our logo, our words and editorial style choices are an extension of branding. Many common words and phrases can be written in different ways and still be understood and correct (email, e-mail and Email). Spelling and punctuation change over time as language develops. Different subject areas functionally require different communication styles, but a style guide distills these differences to ensure clarity, quality and consistency.

A style guide is not meant to dismiss a communicator’s voice or diminish creativity. It’s not being graded. It’s not meant to complicate things, although it will seem to at first. It’s also not a writing guide (but at the end of this process you may have a good one of those, too.)

2.      Work with other departments

Ask for input from staff outside of your communications department. Who you enlist to help you will depend on a few factors. Who does the most writing? Who reviews materials before publication? Who cares? (No, really — who cares?) Anyone in your organization who cares about language, clarity, consistency and good product should be involved in developing your style guide. We had several staff members who wanted to be involved in style debates, while others simply wanted to be told what the correct way should be. We had some lively conversations about commas and apostrophes.

We started with The Associated Press Stylebook and Briefing on Media Law, aka AP Style. We have AP Stylebooks available for reference in both our offices.

Then we tossed out the rules of AP Style that didn’t fit our organizational preferences, determined points of style that fit our collective work and developed our organization’s style guide from that. Our style points include:

  • Information Standards such as date and time formatting, numbers, states, etc. which appear often in our work.
  • Capitalization and Punctuation uses that come up frequently and/or are frequently asked of the communications staff (for example, when to use Title Caps).
  • Frequently Used Words and Phrases that demonstrate the ease of use for our users as well as the dynamic nature of the document
    • decision-maker, decision-making
    • fundraiser, fundraising (no hyphen)
    • internet (lowercase), website (no cap, one word, and no hyphen)
    • social media (capitalize Twitter, LinkedIn, Facebook, Google and even Googling)
  • Notes on Format and Font Styles to keep us consistent in the look of our published work. Identity Standards are also included.

We also had to make a decision on whether to use the Oxford comma, aka the “serial comma.” For clarity, we chose the Oxford comma — not my personal preference, but completely necessary for our organization’s writing style.

3.      Continue our work as style goddesses

We introduced our plan at a staff meeting of multiple organization departments and received overwhelming support. (This is when we were named “style goddesses.”) Within three months we had draft style guide and we presented it to all staff a few months later.

Our style guide is not written in stone. It is intended to be a living, growing document. As new questions arise, titles are added, language evolves or we simply change our minds, we will update the live document that is housed on our intranet.

It’s impossible to see everything before the send button is clicked. Having set style points has helped raise the level of consistency in our organization’s written and printed material. And it has certainly raised the level of awareness by staff. More questions and documents are making their way to our department for style review, and we aren’t complaining.

KaraKienzlerKara Kienzler is director of production services for the Illinois Association of School Boards and the immediate past president for AWC Springfield. Is there an area you can provide professional tips and tricks in our next newsletter? Email Ideas for future tips/tricks are welcome, too!

Video Is Great … Unless Your Audio Stinks

By Melissa Hahn, Director of Communications, Illinois Chamber of Commerce

We’ve all clicked on a video and then strained to hear the sound. Whether the underlying music is too loud, or the speaker’s words are too low, it can ruin a viewer’s experience. You don’t have to spend a lot of money to get good audio, and it’s definitely worth the cost.

Here’s what I bought:

  • Audio EquipmentSony Electret Condenser Mic (ECM-44B). This is a Lavalier mic, so it can be clipped to a lapel, scarf, shirt pocket, or whatever clothing isn’t going to rub over the mic. I use omnidirectional. These come with an XLR output, which has three prongs. I’m a big fan of XLR because they’re very sturdy. It’s hard to accidentally unplug it. And no one wants to find out back in post-production that the cable got loose and there’s no audio. You can certainly purchase a lav mic with either a mini-plug or a 1/8” plug. Takes batteries. This once cost $156.
  • Mic Cable: Mine is 10’. I like a longer cable so that you don’t have to be on top of someone during an interview. I recommend a cable that goes to a mini-plug. Mine goes to 1/8”, so then I had to buy a connector. Stores that sell some audio/video equipment only have XLR to 1/8”. You can get a good one for less than $15. Be careful storing these. Prevent bending, or anything pressing against them.
  • 1/8” to mini-plug connector. They’re cheap. And why would you want to avoid a connector? Because the more pieces you have, the audio quality lessens. And there’s a higher chance of a short. Hello, static! They mini-plug will fit into a smart phone, so you have to have this.

If you notice in the photo, the mic has a male end. So your mic cable’s XLR has to be female. I’ve seen a few people grab the wrong cable.

This will give you terrific audio even on your cell phone.

Other options:

  • Lav straight to mini-plug for smartphones. They’re making them now! I’ve seen them priced at $79. If you’re hesitant about price, you could try this one first. But I’ve seen several negative reviews.
  • 50’ cables. These are good when you’re recording someone at a podium or in front of a group, and you can’t be close.
  • Hand-held mic. This is what you often see news reporters with. If you want your questions in the video, you’ll need a hand-held to point at yourself, and then your interviewee.


MelissaHahnMelissa Hahn is director of communications for the Illinois Chamber of Commerce and president-elect for AWC Springfield. Is there an area you can provide professional tips and tricks in our next newsletter? Email Ideas for future tips/tricks are welcome, too! 

Avoid Headaches – Doodle It!

Ever tried to schedule a meeting or take a vote from a group using email? It can be a confusing mess of email threads that needs untangling to review, especially when participants in the conversation bring up other subjects in their replies. Fortunately, you can avoid those headaches and streamline your communication with Doodle.

Doodle Home Screen
Doodle Home Screen

Here’s how it works:

1)  Sign up for an account at using your Google or Facebook account or email address.

A basic individual account is free, and professional and business plans are ridiculously affordable – Just $39 for a professional license and $69 for a business license.

2)  Under the section “Create new poll” choose to either schedule an event or make a choice.

Doodle Create New Poll
Doodle Create New Poll

3) To schedule an event, enter the event details.

Doodle Event Details
Doodle Event Details

    4)  Enter the available times you want to offer participants.

Doodle Time Slots

5)  Send your poll to participants directly from Doodle or through an email link.

Share Your Poll

6) Watch the results come in!  Doodle will track responses and put a star next to the time slot that has the most votes.

Doodle Poll Results
Doodle Poll Results
Doodle Make a Choice
Doodle Make a Choice

You can also use Doodle to take a vote. Instead of inserting date and time options, insert a list of choices. The process is the same.  Use the Make a Choice option to insert a list of choices and send to your participants.

Doodle choice 3
Doodle Your Options

Doodle poll automates your meeting planning and voting processes to free you up for doing your other important work. I use it often to schedule AWC Board meetings and take quick voting polls. Give it a try and see if it works for you!

–  Dawn Pennington, Marketing Specialist, Illinois REALTORS®